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Terms of Use & Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 7, 2025

Welcome to ReMeLife

ReMeLife is a platform dedicated to improving care through AI-powered solutions, community building, and innovative healthcare technologies. These Terms of Use and Privacy Policy govern your use of our website, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these terms. If you do not agree, please do not use our Services.

Terms of Use

1. Account Registration

To access certain features of our Services, you must create an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Choose a unique username that is not already taken
  • Create a secure password (minimum 6 characters)
  • Maintain the security of your account credentials
  • Not share your account with others
  • Notify us immediately of any unauthorized access

Note: You are responsible for all activities that occur under your account.

2. Subscription Plans & Payments

ReMeLife offers subscription plans with the following terms:

  • Early Access: Currently FREE for early adopters with VIP code
  • Monthly Plan: $7/month when launched
  • Yearly Plan: $75/year when launched
  • Charity Contribution: 50% of all subscription fees go to our charity partners
  • Payment Methods: Credit card (via Stripe) or cryptocurrency (via Coinbase)
  • Auto-renewal: Subscriptions automatically renew unless canceled
  • Cancellation: Cancel anytime from your account settings

Refund Policy: We offer a 30-day money-back guarantee for new subscriptions.

3. Referral Program & CAPs Rewards

Our referral program allows you to earn CAPs (Community Action Points) by inviting others:

  • Signup Bonus: 200 CAPs for both you and your referee upon registration
  • Level 1 Referrals: 100 CAPs per direct referral
  • Level 2 Referrals: 50 CAPs per friend of your referral
  • Level 3 Referrals: 25 CAPs per extended network member
  • Unique Referral Code: Each user receives a unique code upon registration
  • Fair Use: Spam, fake accounts, or abuse will result in CAPs forfeiture and account suspension

4. Acceptable Use Policy

You agree NOT to:

  • Violate any laws or regulations
  • Impersonate others or provide false information
  • Upload malicious code or viruses
  • Harass, threaten, or harm other users
  • Scrape or extract data from our Services without permission
  • Circumvent security features or attempt unauthorized access
  • Use automated systems (bots) without explicit consent

5. Intellectual Property

All content, features, and functionality on ReMeLife (including but not limited to text, graphics, logos, icons, images, audio clips, video, data compilations, and software) are the exclusive property of ReMeLife and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

ReMeLife® is a registered trademark. You may not use our trademarks without prior written consent.

Privacy Policy

1. Information We Collect

Account Information:

  • Email address
  • Username
  • Password (encrypted and hashed)
  • Profile information (display name, bio, avatar)
  • Referral code and referral relationships

Payment Information:

  • Payment card details (processed securely by Stripe - we do not store card numbers)
  • Cryptocurrency wallet addresses (for Coinbase payments)
  • Billing history and transaction records
  • Subscription status and plan details

Usage Data:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referral source (how you found us)
  • CAPs balance and transaction history

Communication Preferences:

  • Newsletter subscription status
  • Notification preferences
  • Marketing consent

2. How We Use Your Information

We use your information to:

  • Create and maintain your account
  • Process payments and manage subscriptions
  • Calculate and distribute referral rewards (CAPs)
  • Send important service notifications (account updates, security alerts)
  • Send newsletters and promotional content (only with your consent)
  • Improve our Services through analytics and user feedback
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

3. How We Share Your Information

We share your information only in the following circumstances:

  • Service Providers: Trusted third parties who help us operate our Services:
    • Supabase (authentication and database hosting)
    • Stripe (payment processing)
    • Coinbase (cryptocurrency payments)
    • Vercel (hosting and deployment)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or asset sale
  • With Your Consent: Any other sharing requires your explicit permission

We NEVER sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data transmission (HTTPS/TLS)
  • Secure password hashing (bcrypt)
  • Regular security audits and penetration testing
  • Access controls and authentication (Supabase RLS policies)
  • Automatic session expiration
  • GDPR and CCPA compliance

Important: No method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Essential Cookies: Required for authentication and core functionality
  • Analytics Cookies: Help us understand how users interact with our Services
  • Preference Cookies: Remember your settings and preferences
  • Marketing Cookies: Track conversions and measure ad effectiveness (with consent)

You can control cookie preferences in your browser settings. Note that disabling essential cookies may affect functionality.

6. Communications & Notifications

We may send you the following types of communications:

  • Service Notifications: Critical account and security updates (cannot opt out)
  • Transactional Emails: Payment confirmations, password resets, etc.
  • Newsletter: Product updates, health tips, and community news (opt-in only)
  • Marketing Emails: Special offers and promotions (opt-in only)

You can manage your communication preferences in your account settings or by clicking "unsubscribe" in any marketing email.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your account and data ("right to be forgotten")
  • Portability: Receive your data in a machine-readable format
  • Objection: Opt out of certain data processing activities
  • Restriction: Limit how we use your data

To exercise these rights, contact us at support@remelife.com

8. Data Retention

We retain your data for as long as:

  • Your account is active
  • Necessary to provide you with Services
  • Required by law (e.g., tax records: 7 years)
  • Needed to resolve disputes or enforce agreements

When you delete your account, we remove or anonymize your personal data within 30 days, except where retention is required by law.

9. Children's Privacy

ReMeLife is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

ReMeLife is based in the United Kingdom. Your information may be transferred to and processed in countries outside your own, including the United States and European Union. We ensure appropriate safeguards are in place to protect your data in accordance with GDPR and other applicable laws.

Changes to This Policy

We may update these Terms of Use and Privacy Policy from time to time. When we make material changes, we will:

  • Update the "Last Updated" date at the top of this page
  • Notify you via email (if you've provided consent)
  • Display a prominent notice on our website
  • For significant changes, we may require re-acceptance of terms

Your continued use of our Services after changes become effective constitutes acceptance of the updated terms.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Use and Privacy Policy, please contact us:

Email: support@remelife.com

Mailing Address:
ReMeLife Ltd
[Company Address]
United Kingdom

✓ By using ReMeLife, you acknowledge that you have read, understood, and agree to these Terms of Use and Privacy Policy.

Thank you for being part of our community and helping us improve care through technology.

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