ReMe Market Terms & Conditions

Introduction

1. Hi, we’re ReMe Market. Where you can reach our online community Membership.
2. If you have products and services or any offering that can be used by our community of Members involved in the care process, then you are in the right place.

Definitions

3. Looking for the meaning of a word or phrase? Here are the words we’ve defined in these user terms and where you can find their meaning.
4. OK some definitions; We, Health-Connected Ltd own and run the ReMeLife and ReMe Market websites and all associated websites. When we refer to the ‘sites’ we’re talking about the ReMe Market platform at com/ReMe Market, and all of the creative environments that we offer through that platform. When we refer to ‘you’, this includes any organisation you work for and other associates that you may give access through your ReMe Market login.

ALL TERMS & CONDITIONS

6. Our user-generated material, like items, usernames, email addresses, product descriptions, avatars, and related images or information (‘information’), generally belongs to our members, or might belong to third parties, but they’ve given us the right to use it in certain circumstances – including letting you access and use it in accordance with our user terms.

Use of our Brands

8. You can use our brand words in your product marketing, but we maintain the right to refuse such use should be find reason to do so.

Your rights and obligations

11. We will not use your product brand names without your written permission.

What you must do:

12. You must be a ReMeLife Member to be able to sell on ReMe Market so that you become part of the ReMeLife Community.
13. Should any of your associates, partners, clients, prospects, or any other party in a relationship with yourselves become a Member then they shall be bound by our Terms & Conditions such that we shall be able to engage with them in the manner as defined as being the nature of the ReMeLife platform and its subsidiary products and services.
14. Provide support to your clients.
15. Provide adequate security to your clients.

What you can’t do:

16. Don’t attempt to circumvent any security measures in relation to your relationship with our Members.
17. Don’t cache or store any information or content other than for reasonable periods and is necessary for the effective conduct of your store and in order to develop and manage the relationship with your clients.

Commercial use

22. Should you wish to make any promotions that involve statements regarding ReMe Market then we require you to approve these with ourselves unless:
    1. You solely use wording that is already used in our websites
    2. Or that has been previously used in our own marketing material

Right to change, suspend, or terminate

26. We might make necessary changes to the ReMe Market and/or our other associated website and project components. Those changes may affect the operation of your ReMe Market store. We aren’t liable for any related loss, cost, or damage.
27. Although we can change any of our user terms, or the terms of our license, at any time, we will take reasonable steps to let you know when we do so and provide adequate warning in advance of the date of implementation.
28. We can suspend or terminate your Membership of ReMeLife and use of your store in the ReMe Market at any time for any breach of these user terms or if we think your management of your store and engagement with our Members adversely affects our reputation or our sites in any way.
29. You can terminate your membership at any time. Suspension or termination of your membership for any reason will mean you can’t use the ReMe Store or any content or information gained through the API anymore, but the rest of the user terms will still apply. We will immediately disable your ReMe Market Store.
30. Such termination will not automatically cancel the ReMeLife Referral Network that your engagement as a Member and with the ReMe Market will have generated and you will still be eligible for the benefits that your network generates. These will continue until it is deemed that your continued association is damaging to ReMeLife as a whole and in such event then your benefits from your ReMe Referral Network shall cease.

Your indemnity to us

29. You are liable and responsible for:
    1. Any products and services that you make available and/or sell through our services.
    2. your disclosure of any of the information.
    3. the services, message, content, information, software, or other materials you provide through your products and services.
    4. your breach of any intellectual property rights belonging to others.
    5. your breach of these user terms; and
    6. your breach of any industry code, regulation, third party contract or terms of service, or law that may apply.
30. We have no responsibility to you or to any other person for all liabilities, costs, expenses (including legal fees) and loss arising from third party claims due to any of the matters set out in this section and you agree to indemnify us, our directors, officers, employees, and agents from all losses. This means that you protect us from costs and claims that happen because of your actions in our sites, and not limited to ReMe Market.
31. We reserve the right, at our own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defence of such claim.
32. You should carefully assess whether ReMe Market and its associated sites, their content, and the information, products and services provided are suitable for your needs. Everything provided by us through the ReMeLife and ReMe Market platforms are given on an ‘as is’ basis and without warranties, either express or implied.
33. We will endeavour to make the ReMeLife and ReMeMarket platforms available to you 24 hours a day, seven days a week. But you know how the internet works: occasionally you might not be able to access these platforms, and this might happen for any reason, at any time, with or without notice, or at our absolute discretion. We might also change aspects of how these platforms work. We will not be liable to you for any loss you suffer as a result such circumstances.

Legals

34. This documentation and agreement are governed under the laws of the United Kingdom and you hereby agree to submit to the of the courts in this jurisdiction.

Third Party Providers

35. We work with many partners and many of these will process data as part of their engagement with our and your business activities. These will change periodically but the following list presents various of these and defines their roles and may express your relationship with them to which you are agreeing by becoming a Vendor with ReMe Market

Purpose/Activity	Description	Third Parties
Vendors	If you make a sale, we share your information with the relevant Member on our marketplace so that they can process and receive your product or service.
Tokens	We will require you at various times to incorporate the REME token into your marketing and sales process.
Cloud platform providers	We use cloud computing platforms that securely store and process all of our data, including user details.	Amazon Web Services, Google Cloud Platform
Messaging services	In order to send users tailored and timely marketing content, service messages and transactional notifications, we share your details with our marketing messaging service providers.	Google Cloud Platform, ReMe Chat
Social media platforms	We may make your name and email address available to companies in order to advertise and market our services to users through other platforms on the internet.	Facebook, Instagram, Pinterest, Twitter, TikTok, LinkedIn
Analytics tools	We use analytics tools to track the way that users interact with our website & apps.	Google Analytics, Hootsuite
Marketing profiling tools	We use profiling tools to understand how users engage with our website and show users content we think will be most relevant to them, based on our understanding of user interests and preferences.	Click UP
Payment providers	In order to facilitate any payments made on our site, we facilitate the sharing of users’ financial data with our payment providers.	Stripe, Paypal
Digital advertising and insights providers	Marketing and insights tools allow us to understand our Members better so that we may provide users with the best possible website, products, and customer service experience. We share behavioural data about our users to facilitate this process.	Google AdWords, Microsoft Advertising, Facebook Ads, Pinterest Ads, AWIN, IntelligentReach, RTB House, Apple Ads
Customer service platforms & providers	When you interact with our customer service team, your details are shared with our customer service platform provider.	Agilecrm
Business management & accounting providers	When you communicate with us your payment data is held in our accounting software.	Xero
Feedback forms	When a customer makes a purchase, we engage a third party to send out feedback forms on our behalf.	Feefo, TrustPilot,

Legals

34. This documentation and agreement are governed under the laws of the United Kingdom and you hereby agree to submit to the of the courts in this jurisdiction.

Privacy Policy

35. INTRODUCTION: ReMeLife respects your privacy and is committed to protecting your personal data. This Privacy Policy will tell you how we look after your personal data when you manage your store on our ReMeMarket platform and informs you of your privacy rights and how the law protects you.

Please use the Glossary at the end of this Privacy Policy to understand the meaning of some of the terms used in it.

36. PURPOSE OF THIS PRIVACY POLICY

This Privacy Policy aims to give you information on how ReMeLife collects and processes your personal data through your use of this website as a Seller including any data you may provide through the website when you sign up to be a Seller.  If you are using our website as a customer including any data you may provide through the website when you sign up to receive our marketing material, purchase a product or service or take part in a competition then please note that our Customer Privacy Policy applies. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this Privacy Policy together with any other privacy notice on our website from time to time so that you are fully aware of how and why we are using your data.

37. CONTROLLER

ReMeLife is the brand that is owned by Health-Connected Ltd, that latter of which is the controller and responsible for your personal data.  You are an independent controller when it comes to processing customer data and this is described elsewhere in this document

38. CONTACT DETAILS

Our full details are: Legal entity: Health-Connected Ltd, a limited company with registered number 07987967. ReMeLife is the trading name, that is registered, and operates, in the United Kingdom. Postal address: ReMeLife, 32 Admiralty Way, Teddington, Middlesex TW11 0NL

39. GET IN TOUCH

If you’d like to ask us a question or otherwise exercise your legal rights in respect of your personal data, the easiest way is to contact us directly.

Complaints

If you are based in the UK, you have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (https://ico.org.uk). Please read: https://ico.org.uk/your-data-matters/raising-concerns/ for details of how to do this. If you are based in an EU member state or an EEA country, you have the right to make a complaint at any time to the relevant supervisory authority in the country where you live. We would, however, appreciate the chance to deal with your concerns before you approach the ICO or any other supervisory authority so please do contact us in the first instance.

40. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We may need to update this Policy at any time and without notice and where we do this we will notify you, for example, by emailing all of our customers. It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us and periodically review the details in your account settings on our website.

41. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the Privacy Policy of the websites you visit.

42. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data which includes your first name and last name. It may also include your gender.
• Contact Data means the data we use to contact you including your billing address, delivery address, email address and telephone and mobile number.
• Financial Data means the payment method and card association used to process your payments for your orders. We do not store or process your card details ourselves, they are processed and automatically stored via one of our contracted third-party service providers. We encrypt your payment card details in your browser and securely transfer this data to our relevant third-party payment provider to process a payment.
• Transaction Data means details about transactions you have made on our website including any photographs or other details you have provided in respect of an order, the payments to and from you along with other details of products and services you have purchased from us.
• Technical Data means details about the device(s) you use to access our website including your internet protocol (IP) address, browser type and version, location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username (email address), your login data, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data includes information about how you use our website, products, and services. This includes your browsing patterns and information such as how long you might spend on one of our webpages and what you look at and for on our website, the page that referred you to our site and the click stream during your visit to our website, page response times and page interaction information (clicks you make on a page).
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
• Direct interactions. You may give us your Identity Data, Contact Data, Transaction Data, Profile Data, Financial Data and Marketing and Communications Data by using our website, filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• purchase a product or service (including gift cards) through our website.
• create an account on our website.
• request marketing to be sent to you.
• enter a competition; or
• give us some feedback.
• Automated technologies or interactions. As you interact with us, we may automatically collect usage data and technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our Seller Cookies Policy for further details.
• Essential Service Providers: Sometimes, other businesses give us data about you which we may need for our legitimate interests of conducting business with you and on occasion they are necessary to perform our contract with you. It usually comprises Financial Data or Transaction Data. This happens when we link through to third party payment providers. They tell us that you have paid for your products and, where relevant and/or necessary they will provide us with your Contact Data and Transaction Data. We also might engage third party contractors to provide us with technical or delivery services that are related to your account with us.
• Professional Advisers and Investors: We may also share your data with professional advisers such as our lawyers and insurers to manage risks and legal claims, and/or as part of our relationship and obligations to our investor organisations. This is in our legitimate interests.
• Group: It is possible we could sell our business to a third party or re-organise our business or become insolvent. In that scenario, our database of customers is one of the biggest parts of our business and so we would need to share it with the third-party buyer and their advisers. This is in the legitimate interests of selling our business. We may also expand our group of companies and in this scenario, we may share your data within our group to improve our products and services and because some of our internal support services may be shared across the group. This is in our legitimate interests of cost efficiency and growing our business. Where this occurs, we will post a link to all group companies and their locations in this Privacy Policy and they will use your data in the ways set out in this Policy.
• Law Enforcement/Legal Compliance: We will cooperate with all third parties to enforce their intellectual property or other rights. We will also cooperate with law enforcement requests from within or outside your country of residence. This may include disclosing your personal information to government or law enforcement agencies, or private parties, when we have a good faith belief that disclosure is required by law or when we, in our discretion, believe that disclosure is necessary to protect our legal rights, or those of third parties and/or to comply with a judicial proceeding, court order, fraud reduction or legal process served on us. In such cases, we may raise or waive any legal objection or right available to us. These uses of your data are in our legitimate interests of protecting our business security. We may also use your data and share it with the recipients listed in this Privacy Policy for the purpose of complying with our legal obligations.
• Where we need to perform the contract, we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
• We reserve the right to use cookies which capture your visits to our website.
• We will only transfer your personal data to EU member states and EEA countries on the basis that, on a transitional basis, the United Kingdom deems EU member states and EEA countries to be adequate to allow for data flows from the United Kingdom.
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
• Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. For example where you consider that we do not need it any longer for the purposes for which we originally collected it as explained to you in this Privacy Policy, where you have withdrawn your consent to our using it and we had relied on that consent according to this Policy, where you consider that we cannot show a ‘legitimate interest’ in continuing to process it and we have relied on that legitimate interest to process it as explained to you in this Policy. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
• Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

We also collect, use and share aggregated and/or anonymised data (“Aggregated Data”) such as statistical or demographic data for analytical purposes. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

43. IF YOU FAIL TO PROVIDE PERSONAL DATA

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, where you do not provide suitable delivery instructions to provide you with goods or services). In this case, we may have to cancel a product or service you have through us but we will notify you if this is the case at the time.

44. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

45. THIRD PARTY SOURCES OF DATA/DATA SHARING:

We also collect from and share data with the following providers: The lawful bases for sharing and processing this data are set out in the table below and please refer to the List of Third-Party Providers for Sellers for further information.

46. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: See the Glossary at the end of this Privacy Policy to find out more about the types of lawful bases that we will rely on to process your personal data. Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by visiting our Preferences Page.

47. PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we may use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Activity	Type of data	Lawful basis for processing including basis of legitimate interest
To register you as a new Vendor	(a) Identity (b) Contact (c) Profile	Performance of a contract with you.
To process and deliver your order, including: 1.         managing payments, fees and charges; and 2.         managing your queries through our Customer Service team – this may include recording calls to our teams.	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	Performance of a contract with you. We may also use some of the data related to your queries for our legitimate interests of ensuring our customer service quality standards are met.
To collect and recover money owed to us and/or our Members in respect of your sales and customer transactions	(a) Identity (b) Contact (c) Financial (d) Transaction	Necessary for our legitimate interests (to recover debts due to us).
To carry out fraud assessments	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Technical	Necessary for our legitimate interests of ensuring payments are not fraudulent.
To process your purchase of a gift voucher or Tokens from us	(a) Identity (b) Contact (c) Financial (d) Transaction	Performance of a contract with you.
To notify you in relation to our legal obligations and documents, including changes to our terms or Privacy Policy	(a) Identity (b) Contact (c) Profile	Necessary for our legitimate interests of ensuring our customers are updated on these changes.
To help us improve our offering to our customers, including asking you to leave a review or take a survey, or provide customer insights	(a) Identity (b) Contact (c) Profile (d) Marketing and Communications	Necessary for our legitimate interests (to study how customers use our products/services, to improve our offering to our customers, to develop and grow our business).
To enable you to partake in a prize draw or competition	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications	Performance of a contract with you to fulfil the promotion and run the competition/prize draw. We may also subsequently use your entries for the legitimate interests of understanding our customer base more effectively.
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity (b) Contact (c) Profile (d) Technical	Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise).
To deliver relevant website content, advertisements and other marketing material to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical	Necessary for our legitimate interests (to study how customers use our products/services, to develop and grow our business, to inform our marketing strategy and to improve our offering to you). Please note that where cookies are used for this purpose, this is covered separately by pour Cookies policy.
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences	(a) Technical (b) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy).
To make suggestions and recommendations to you about goods or services that may be of interest to you	(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile	Necessary for our legitimate interests (to develop our products/services and grow our business, and to improve our offering to you).

We do not conduct any automated decision making. We may profile you as a vendor and if you are a potential customer, for the purposes of targeting marketing at you and where this is done, this is undertaken for our legitimate interests of ensuring our marketing is relevant to its audience. For example, we may classify an appropriate audience for a promotion by what products on our website you have previously looked at or expressed an interest in.

48. MARKETING

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you. We only use the data you provide to us directly for this purpose along with the Aggregated Data provided to us by our analytics partners and we do not track what other websites you may visit after visiting our site, though in common with most websites, we may register the site which referred you to our site (e.g., a search engine or a third-party website which has our website linked in it). We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We generally only send electronic marketing – such as email marketing – to people who have previously bought or sold similar products from us and this is in our legitimate interests. We will always offer a way out of receiving this marketing when you first purchase our products and in every marketing communication afterwards. We may on occasion send out postal marketing for the purpose of growing our sales which is in our legitimate interests and in this scenario, we will rely on you to let us know if you do not want to receive this by opting out of marketing (see Opting Out below).

49. CHANGE OF PURPOSE

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

50. THIRD PARTIES

When you set up your store on ReMe Market, we may also pass on any information about your store, where relevant to any third parties to process your personal data to support your store requirements and these change from time to time. Please review the List of Third-Party Providers for Sellers regularly to ensure that you are informed.

51. DISCLOSURES OF YOUR PERSONAL DATA

We require all third parties to respect the security of your personal data and to treat it in accordance with the law and they may only use your data for the purposes we specify in our contract with them. We will always work with them to protect your privacy.

52. INTERNATIONAL TRANSFERS

Some of the third parties that we use are based outside the United Kingdom so their processing of your personal data will involve a transfer of data outside the United Kingdom. Whenever we transfer your personal data out of the United Kingdom, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to EU member states and EEA countries on the basis that, on a transitional basis, the United Kingdom deems EU member states and EEA countries to be adequate to allow for data flows from the United Kingdom.
• We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
• Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

53. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so. You acknowledge that the Internet is not a completely secure medium for communication and, accordingly, we cannot guarantee the security of any information you send to us (or we send to you) via the Internet. We are not responsible for any damages which you, or others, may suffer as a result of the loss of confidentiality of such information

54. DATA RETENTION

HOW LONG WILL YOU USE MY PERSONAL DATA FOR? We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, details of your orders will be kept for as long as we need to retain that data to comply with our legal and regulatory requirements. This is generally 6 years unless the law prescribes a longer period. In some circumstances you can ask us to delete your data: see ‘Your Legal Rights’ below for further information. In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

55. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to: If you wish to exercise any of these rights, please Contact Us.

56. NO FEE USUALLY REQUIRED

You will not have to pay a fee to access your personal data (or to exercise any of your other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

57. WHAT WE MAY NEED FROM YOU

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

58. TIME LIMIT TO RESPOND

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

59. GLOSSARY

LAWFUL BASIS. A more detailed explanation on what some references mean in this policy is as follows: “legitimate interest” means our interest in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). “performance of a contract” means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. “comply with a legal or regulatory obligation” means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.