Privacy Policy

Health-Connected Limited (“we“) are committed to protecting and respecting your privacy.

Collectively, our “Services” include the websites www.RemindMeCare.com, www.ReMeLife.com and www.ReMe.Care our “Sites“, our applications available to download onto tablets and mobile phones “Apps“, and other products or services offered by us through the Site and/or the Apps.

This Privacy Policy (together with our Terms of Use) sets out the basis on which we will process any personal data we collect about you in connection with our Services.
By visiting and continuing to use this Service, you are accepting and consenting to the practices described in this Privacy Policy.

Information we may collect and process

Data you provide

  • When registering to use our Services, data may include: names, nickname, gender, date of birth, e-mail address, local time zone
  • When building a record of personal history, data collected may include: preferred language, place of birth, religion, terms you search for and related notes, photos and video that you upload
  • When building a record of special personal needs data collected may include: dietary preferences, routines, physical and mental conditions
  • When inviting others to join our Services, data collected may include: contact information for family members, friends, health professionals and care organisations

Data automatically collected about your usage

  • Areas, topics and pages you view on our Services
  • Methods used to browse to, through and from our Sites, including the full address (URL) of pages displayed. See also our Cookie policy
  • Details of any transactions you make when visiting our Sites or using our Apps
    Any phone number used to call our customer services

Data we receive from other sources

We work closely with third parties (including, for example, technical and payment and delivery services, advertising networks, analytics providers and search information providers). We may receive information about you from them and may combine this with information you give to us and information we collect about you

How we use your information

We may use information held about you in the following ways:

  • to enable you, your Family members, friends and (if relevant) your formal carers to use our Services
  • to provide you with access to images and video similar to those that you have already saved or searched for
  • to ensure that content from our Services are presented in the most effective manner for you and for your computer
  • to notify you about changes to our Services
    to process transactions to which you are a party
  • as part of our efforts to keep our Services safe and secure
  • for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes

If and when you give us your explicit permission we may also use your data:

  • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you

Disclosure of Your Information

We will not share your information with third parties without your explicit consent, these third parties could include:

  • Users and organisations that you invite to access our Service on your behalf
  • Medical research organisations studying conditions relating to physical and cognitive impairment associated with aging, learning disabilities and acquired brain damage
  • Analytics and search engine providers that assist us in the improvement and optimisation of our Services
  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with you
  • Advertisers and advertising networks that request anonymised information or data to select and serve relevant tailored adverts to you and others

Your Rights

Under the General Data Protection Regulation (GDPR) 2018, you have the rights to:

  • see the information we hold about you
  • change and amend or correct the information we hold about you
  • delete all or some of the information we hold about you
  • tell us not to process your personal data for marketing or another purpose
  • refuse, or give us, your permission to give or sell your anonymised information to any third party

You can exercise your right to permit such processing by only ticking/checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@remelife.com

Complaints

You can make a complaint to us if things go wrong and you are not satisfied with our service by contacting us at info@remelife.com. We will look into complaints made to us and make a written response

About us

The Sites and Services are controlled by Health-Connected Limited, a company registered in England with company number 07987967 with whose registered office is 32 Admiralty Way, Teddington, TW11 0NL. For the purposes of the Data Protection Act 1998, Health-Connected Limited is the data controller, registered with the Information Commissioner’s Office under number ZA093002.

This Privacy Policy was last updated on 25/05/2018. Please check back regularly to keep informed of updates to this Privacy Policy. Capitalised terms which are not defined in this Privacy Policy are defined in our Terms of Use.